Mail fail

A commercial truck driver complained to us that his licence had been downgraded and he had not been able to get an explanation or assistance from ServiceOntario or DriveTest. Our inquiries with the Ministry determined that he had completed all the required tests to maintain his commercial licence, and it had actually sent him one, but it had been returned undelivered. Once our staff alerted the Ministry to this issue, it restored the driver’s commercial licence.

Read about how we helped other people in our Selected cases.